Order From Anywhere, Fulfill From Anywhere, Return To Anywhere
IBM® Sterling Order Management provides the ability to “order from anywhere, fulfill from anywhere, and return to anywhere.”
It is a comprehensive technology solution that addresses the complexities of fulfilling orders across multiple channels, while cost-effectively orchestrating global product and service fulfillment across the extended enterprise.
The solution provides a central source of order information, management and monitoring, and provides a single order repository to enter, modify, track, cancel and monitor the entire order life cycle in real time. Your company can provide customers information about their orders, from any channel or division, when and where they need it.
In addition, your store personnel, call/contact center staff, website and field sales team can leverage the system to place or modify orders, determine order status, check inventory availability across all locations, and manage the returns process.
Visibility and Control Across the Supply Chain
The order management solution intelligently brokers orders across many disparate systems, and provides a global view of supply and demand across the supply chain. With flexible, rules-based order promising and scheduling, inventory and resources are allocated from the best internal and external sources to meet the needs for the order and current requirements of your business.
Highly configurable and flexible, the solution enables your company to build complex workflows to automate and streamline your supply chain processes–and quickly change them as needed.
Read more about the capabilities and benefits of the order management solution>>
Your Order Management Solution Partner
With the right services partner, your business can realize significant benefits from the order management solution without significantly disrupting your operations. Working with Oxford Consulting Group, you’ll benefit from a highly skilled team of professionals that understand the IBM Sterling products intimately, while also having a wealth of real-world experience to bring your business to a new operating level.
Chad Hooker, Oxford Consulting Group’s Director of Supply Chain Management Services, provides an overview of the consulting team’s experience, skills and history with the IBM Sterling Order Management (OMS) solution.